Flagging Cases for Review
Question
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You are configuring a business process flow for a case entity.
All cases must be flagged for review.
You need to complete configuration of the business process flow.
Solution: Set the input parameter type as Option set for the action.
Does the solution meet the goal?
Answers
Explanations
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A. B.B.
The given solution of setting the input parameter type as Option set for the action is not sufficient to meet the goal of flagging all cases for review.
An option set is a list of predefined values that represent the possible choices for a field in Dynamics 365 Customer Service. Setting the input parameter type as Option set for an action means that the user performing the action will be presented with a list of pre-defined values to choose from when completing the action. However, this solution alone does not specify which option within the option set will indicate that a case needs to be flagged for review.
To meet the goal of flagging all cases for review, a better solution would be to create a new custom field in the Case entity called "Flag for Review," and set the data type of this field as a Boolean (Yes/No). Then, add this new field to the Business Process Flow and set its default value to "Yes" to ensure that all cases are flagged for review. When the user completes the action in the Business Process Flow, they can simply mark the "Flag for Review" field as "No" if the case does not require review.
Therefore, the given solution does not meet the goal of flagging all cases for review, and the answer is B. No.
