Question 40 of 124 from exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant

C.

To renew the entitlement for the customer with the same parameters as the expired entitlement in Dynamics 365 for Customer Service, we need to follow these steps:

1. Go to the entitlement record for the customer whose entitlement has expired.
2. Click on the "Renew" button in the command bar of the entitlement form.
3. In the "Renew Entitlement" dialog box, select the "Renew with the same parameters as the previous entitlement" option.
4. Enter the new end date for the entitlement.
5. Optionally, update any other fields related to the entitlement, such as terms and products.
6. Click on the "Renew" button to create the renewed entitlement.

Option C is the correct answer as it allows us to add the new end date to the current entitlement and set new terms while keeping the existing parameters of the entitlement.

Option A is not correct because creating a new template with the dates and terms does not ensure that the new entitlement will have the same parameters as the expired entitlement.

Option B is not correct because deleting the old entitlement and creating a new entitlement template does not ensure that the new entitlement will have the same parameters as the expired entitlement.

Option D is not correct because making a copy of the old entitlement and activating the copy may create a new entitlement record but it does not guarantee that the new entitlement will have the same parameters as the expired entitlement.

Option E is not correct because zeroing out the remaining terms and the total terms in the old entitlement and activating the entitlement does not guarantee that the new entitlement will have the same parameters as the expired entitlement.