Overcoming Obstacles in Global Training | Best Practice Recommendation | Certified Sales Cloud Consultant

Best Practice Recommendation

Question

Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region, and they will be out of the office on holiday.

Which best practice should the Consultant recommend to overcome this obstacle?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

A

In this scenario, the global training week coincides with a holiday week for the European region, and the employees will be out of the office on holiday. The question asks for the best practice to overcome this obstacle. Let's analyze each answer choice:

A. Set up a training session for just the European region and run the scheduled training. This option suggests conducting a separate training session exclusively for the European region. While this may seem like a viable solution to accommodate the holiday week, it doesn't address the fact that employees will be out of the office on holiday. Holding a training session when the employees are not available would not be effective or productive. Therefore, this option is not the best choice.

B. Talk to the manager of that region and tell them how important training is and that they should come. While emphasizing the importance of training is crucial, simply requesting that the manager and employees attend may not be sufficient. It is important to respect employees' holiday time and avoid pressuring them to work during their time off. This option may not be well-received by the employees, and it could create a negative impact on employee morale. Therefore, this option is not the best choice.

C. Run the training as planned and record it so the other users can watch the video. This option suggests proceeding with the scheduled training as planned, even though the European region employees will be on holiday. By recording the training session, it provides an opportunity for those who missed it to watch the video later. This option ensures that the training material is still accessible to all users, including the European region employees. Additionally, it avoids disrupting their holiday plans while still allowing them to benefit from the training content. Therefore, this option is a reasonable and practical choice.

D. Move training for all users to the following week and communicate the change. This option suggests rescheduling the training for all users to the following week, considering that the European region employees will be on holiday during the original training week. By doing so, it ensures that all employees, including those from the European region, can attend the training without conflicting with their holiday plans. Communicating the change in the training schedule is essential to ensure everyone is aware of the new date. While this option is a valid choice, it may disrupt the planned training week and potentially affect other regions' schedules. Therefore, it is not the best choice in this scenario.

Considering all the options, the most appropriate and practical choice would be: C. Run the training as planned and record it so the other users can watch the video.

This option allows the European region employees to enjoy their holiday while still providing access to the training content at a later time. It respects their time off while ensuring they can benefit from the training material.