Resolve Internet Unavailability for Salesforce Mobile App

AB

To resolve the issue of internet unavailability at Cloud Kicks, the sales team's inability to utilize the Salesforce Mobile app feature, the Certified Sales Cloud Consultant should take the following two steps:

A. From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and iOS."

Enabling offline create, edit, and delete functionality allows users to perform these actions on their mobile devices even when they are not connected to the internet. This step ensures that the sales team can continue working with Opportunities even in offline mode. By selecting this option, the Consultant enables the necessary offline capabilities for the Salesforce Mobile app on Android and iOS devices.

E. Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team user(s).

Creating a permission set with the system permission "Store offline data" allows the sales team to store data offline on their mobile devices. This step ensures that the necessary data for Opportunities is available for viewing, creating, and updating even when the internet is unavailable. By assigning the permission set to the sales team users, they will have the required permissions to utilize the offline capabilities of the Salesforce Mobile app.

By taking these two steps, the Consultant addresses the issue of internet unavailability and ensures that the sales team can continue working with Opportunities using the Salesforce Mobile app even in offline mode.