Resolve International Product Availability Issue - Steps and Solutions

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To resolve the issue of sales reps being unable to find specific products in the international price book, the consultant should take the following two steps:

1. B. Add the products to the price book:

   • Price books in Salesforce are used to define the specific products and their corresponding prices that are available for sales reps to use when creating opportunities or quotes.
   • By adding the specific products to the international price book, the consultant ensures that these products are included and accessible for the sales reps in the relevant international markets.
   • This step allows the sales reps to view and select the products they need while working with opportunities or quotes in those international markets.

2. D. Activate the products:

   • Salesforce allows you to activate or deactivate products based on their availability for sale.
   • If the specific products required by the sales reps are not activated, they won't be visible or searchable in the price book, making it difficult for the sales reps to find them.
   • By activating the products, the consultant ensures that the products are available for sale and can be accessed by the sales reps.
   • This step enables the sales reps to search for and select the desired products from the price book while working on opportunities or quotes.

In summary, by adding the products to the price book and activating them, the consultant resolves the issue of sales reps being unable to find specific products in the international price book. This ensures that the products are accessible and visible to the sales reps, allowing them to effectively work with opportunities and quotes in the international markets.