Delivery wants to get notifications when machines that fold the boxes are malfunctioning so they can communicate to subscribers when the shipment may be delayed.
What should the consultant recommend?
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A. B. C. D.B
In the given scenario, the requirement is to enable delivery to receive notifications when the machines that fold the boxes are malfunctioning. This will allow them to communicate with subscribers about potential shipment delays. To address this requirement, the consultant should recommend using D. Platform Events.
Platform Events in Salesforce are a powerful feature that allows real-time integration and event-driven architecture within the Salesforce ecosystem. They enable the publishing and subscribing of custom events, which can be used to communicate information between different systems and components.
In this case, by utilizing Platform Events, the malfunctioning of the machines can trigger the creation and publishing of a specific event, such as "Machine Malfunction Event." The event can carry relevant information about the malfunction, such as the machine ID, type of malfunction, and any other details that may be required.
Here's how the solution would work using Platform Events:
Create a custom object or fields: Start by creating a custom object or custom fields to capture the details of the machine malfunction, such as the machine ID, malfunction type, timestamp, etc. This object will be used to store the information related to the events.
Create a Platform Event: Define a new Platform Event called "Machine Malfunction Event" with fields corresponding to the information you want to capture about the malfunction.
Create a trigger: Write a trigger on the custom object created in step 1. This trigger should be configured to fire whenever a new record is created with a specific criteria, such as a machine malfunction.
Publish the Platform Event: In the trigger, when a machine malfunction is detected, create a new instance of the "Machine Malfunction Event" and populate its fields with the relevant information. Publish this event to the Salesforce Platform Event bus.
Subscribe and notify the Delivery team: The Delivery team should have a subscribing component or process that listens to the "Machine Malfunction Event." This component can be built using Apex, an external system, or a combination of both. When the event is received, the component can process the information and trigger appropriate actions, such as sending notifications via email or other communication channels, to the subscribers about the shipment delays caused by the machine malfunction.
By implementing Platform Events, you establish a scalable and decoupled architecture that allows seamless communication between systems and components. It enables real-time notifications to be sent to the Delivery team, ensuring prompt action can be taken to address potential shipment delays caused by machine malfunctions.