Improve Global Search Results for Contacts
Question
Users at Cloud Kicks (CK) say the global search is returning too many results when searching for contacts. CK's admin confirmed that users have the correct permissions and record access for the contacts they want to see.
What should a consultant recommend to yield better search results?
Answers
Explanations
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A. B. C. D.A
To yield better search results for contacts in Cloud Kicks (CK), the consultant should recommend the following:
Option A: Use quotation marks operator around contact's first and last name.
Explanation: By using quotation marks around the contact's first and last name in the search query, the search engine will look for an exact match for the entire name rather than individual words. This can help narrow down the search results and reduce irrelevant matches. For example, if a user wants to search for a contact named "John Smith," using quotation marks like "John Smith" will ensure that only contacts with that exact name are returned.
Option B: Add company name next to the contact's full name in the search window.
Explanation: Adding the company name alongside the contact's full name in the search query can help in refining the search results. This is particularly useful when there are multiple contacts with the same name, but they belong to different companies. By including the company name, the search engine can differentiate between contacts with similar names and return results specific to the desired company.
Option C: Add LIKE keyword next to the contact's full name in the search window.
Explanation: Adding the LIKE keyword next to the contact's full name allows for a more flexible search. The LIKE operator is used to perform pattern matching, enabling users to search for contacts whose names have slight variations or similarities. For example, if a user wants to search for a contact named "Robert" but is unsure if it is spelled as "Robert" or "Roberto," using the LIKE operator like 'Robert%' can return results that match either spelling.
Option D: Use parentheses operator to limit the search to the Contacts object.
Explanation: By using the parentheses operator, users can limit the search to a specific object, in this case, the Contacts object. This can be beneficial when there are other objects with similar names, such as Leads or Accounts. By specifying the object within parentheses, the search engine will focus only on the Contacts object, resulting in more accurate and relevant search results.
Considering the given scenario, the most appropriate recommendation would be to use option A: Use quotation marks operator around the contact's first and last name. This method ensures an exact match for the contact's full name and reduces the chances of returning irrelevant search results.
