Solutions to Improve Performance and Efficiency | Cloud Kicks (CK)

AB

To resolve the issue of slow performance when making changes to the sharing model for users who own more than 10,000 records in Cloud Kicks (CK), the Salesforce Sales Cloud Consultant should implement the following two solutions:

1. B. Mass transfer the records to another role in the role hierarchy: When users own a large number of records, it can cause performance issues when making changes to the sharing model. Mass transferring the records owned by these users to another role in the role hierarchy can help alleviate this problem. By redistributing the ownership of records to different roles, the load is distributed more evenly, and subsequent changes to the sharing model will not be as impacted by the large number of records owned by these users.

   For example, if the affected users belong to Role X in the role hierarchy, the consultant can choose another role, Role Y, and transfer the records owned by the users in Role X to Role Y. This way, the records are still accessible to the appropriate users, but the ownership distribution is modified, reducing the impact on performance when updating the sharing model.

2. D. Move the users to the bottom of the role hierarchy: Another solution is to move the users who own more than 10,000 records to the bottom of the role hierarchy. By doing so, these users will have a lower impact on the sharing calculations and performance when modifying the sharing model.

   In Salesforce, the role hierarchy determines the visibility and access levels for records. Users at the top of the role hierarchy have broader access and influence on sharing calculations. By moving the users to the bottom of the role hierarchy, their influence on sharing calculations is minimized, making it faster to make changes to the sharing model.

   Note that moving the users to the bottom of the role hierarchy does not mean removing them from the hierarchy altogether (as mentioned in option C). It simply means repositioning them lower in the hierarchy to reduce their impact on sharing calculations.

In summary, the two solutions to resolve the performance issue when making changes to the sharing model for users who own more than 10,000 records in Cloud Kicks (CK) are:

1. Mass transferring the records owned by these users to another role in the role hierarchy.
2. Moving the users to the bottom of the role hierarchy to minimize their impact on sharing calculations.