Certified Sales Cloud Consultant: Key Resources Absent

Key Resources Absent

Question

A Consultant arrives for a requirements workshop, but key resources are absent.

What is the likely reason the key resources are absent?

Answers

Explanations

Click on the arrows to vote for the correct answer

A. B. C. D.

D

In the given scenario, where key resources are absent during a requirements workshop, there can be multiple possible reasons for their absence. Let's go through each answer option to determine the likely reason:

A. The purpose and scope were not defined. If the purpose and scope of the workshop were not clearly defined and communicated to the key resources beforehand, it's possible that they may not have understood the importance of their presence or the relevance of the workshop to their responsibilities. Without a clear understanding of the objectives, they might have chosen not to attend the workshop.

B. The resources were not on the Project kick-off. If the key resources were not present during the project kick-off meeting, it could indicate a lack of awareness or involvement from their side. The project kick-off meeting is typically an important event where stakeholders, including key resources, are informed about the project's goals, timelines, roles, and expectations. If they missed the kick-off, they might not have been adequately informed about the requirements workshop.

C. The project plan did not receive sign-off. If the project plan, including the workshop schedule and resource assignments, was not finalized or did not receive proper sign-off from all stakeholders, it might have resulted in key resources not being aware of their involvement in the workshop. Without a formal approval or acknowledgement of the project plan, resources might not have been prepared to participate in the workshop.

D. The proper roles, resources, and risks were not identified. If the project team failed to identify and assign the appropriate roles and resources for the requirements workshop, it could lead to confusion and absence of key resources. Without clearly defined roles and responsibilities, it's possible that the resources in question were not aware of their specific involvement in the workshop.

Considering the given options, it is important to note that the detailed explanation for the likely reason can vary based on the specific context of the project and the organization. However, based on the information provided, options B and C seem to be the most plausible explanations. Absence of key resources could be attributed to a lack of awareness (due to not being present during the project kick-off) or a lack of proper communication (due to the project plan not receiving sign-off).

It is advisable to consult the Salesforce documentation, relevant project stakeholders, or official study materials to ensure the accuracy of the answer for this specific exam question.