Utilizing Salesforce Mobile App Feature without Internet

AC

To work around the issue of internet unavailability on Android and iOS mobile devices for the Cloud Kicks sales team, the consultant should recommend the following two actions:

1. Enable the connect offline feature in Salesforce: Option A.

   • Enabling the connect offline feature allows users to access and work with Salesforce data even when they don't have an internet connection.
   • When enabled, the Salesforce mobile app automatically downloads and stores a subset of data locally on the mobile device, allowing users to view, create, edit, and delete records offline.
   • Once the internet connection is restored, any changes made offline will synchronize with the Salesforce database.

2. Enable caching in Salesforce: Option C.

   • Enabling caching improves the performance and user experience of the Salesforce mobile app by storing frequently accessed data on the mobile device.
   • Cached data can be accessed even when the mobile device is offline, allowing users to view previously accessed records without an internet connection.
   • By enabling caching, the mobile app can retrieve data from the local cache instead of making network requests, resulting in faster load times and reduced reliance on internet connectivity.

Options B and D are not the recommended actions in this scenario:

• Option B: Enabling offline create, edit, and delete in Salesforce refers to allowing users to perform these actions offline. While it can be useful, it doesn't address the issue of internet unavailability. Enabling the connect offline feature (Option A) already covers the offline functionality requirement.
• Option D: Enabling the system permission to store offline data in Salesforce is not a valid recommendation because Salesforce does not have a specific "system permission" related to storing offline data. This option does not address the issue at hand.

Therefore, the recommended actions are to enable the connect offline feature (Option A) and enable caching (Option C) in Salesforce to ensure the Cloud Kicks sales team can effectively view, create, and update opportunities using the Salesforce mobile app, even when an internet connection is unavailable on their Android and iOS mobile devices.