Possible Cause of User Complaints During the Cloud Kicks Deploy Phase

D

Based on the given scenario, the likely cause of the end users' complaints during the Cloud Kicks Deploy phase is that they have a new system to log into, which is causing delays in training. Let's evaluate each answer choice to determine the most appropriate explanation:

A. Cloud Kicks did not gain buy-in during the Analyze phase and they did not build buzz during the Build and Validate phase. This answer choice suggests that the lack of buy-in during the Analyze phase and the absence of buzz-building activities during the Build and Validate phase are responsible for the end users' complaints. However, it does not directly address the issue of a new system to log into and its impact on training. Therefore, this answer choice is less likely to be the correct explanation.

B. Cloud Kicks did not gain buy-in during the Design phase and the solution was not designed. This answer choice suggests that the lack of buy-in during the Design phase and the failure to design a solution are the reasons for the end users' complaints. While gaining buy-in and designing a solution are important aspects of a successful implementation, they do not directly address the issue of a new system causing delays in training. Therefore, this answer choice is also less likely to be the correct explanation.

C. A training plan was not made during the Validate phase and buzz was not generated during the Design and Validate phase. This answer choice suggests that the absence of a training plan during the Validate phase and the failure to generate buzz during the Design and Validate phase are causing the end users' complaints. This explanation aligns more closely with the given scenario because it directly addresses the issue of a new system causing training delays. Without a well-defined training plan and the generation of buzz to create excitement and engagement among end users, they may feel unfamiliar with the new system and experience difficulties during training. Therefore, this answer choice is a possible correct explanation.

D. A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase. This answer choice suggests that the lack of a communication plan during the Plan phase and the failure to generate buzz during the Deploy phase are responsible for the end users' complaints. While effective communication and buzz generation are essential components of a successful deployment, this answer choice does not directly address the issue of a new system causing delays in training. Therefore, this answer choice is less likely to be the correct explanation.

Considering the explanations provided for each answer choice, the most appropriate explanation for the end users' complaints during the Cloud Kicks Deploy phase is:

C. A training plan was not made during the Validate phase and buzz was not generated during the Design and Validate phase.

By not having a training plan in place and failing to generate buzz about the new system during the Design and Validate phase, the end users are facing difficulties and delays in adapting to the new system during the training phase.