What Happens to a Hunt Member Who Doesn't Answer a Queuing-Enabled Hunt-List Call

D.

If a line member does not answer a queue-enabled call, that line member is logged off the hunt group only if the setting "Automatically Logout Hunt Member on No Answer" is selected on the line group page.

References: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmcfg/CUCM_BK_A34970C5_00_admin-guide-91/ CUCM_BK_A34970C5_00_admin-guide-91_chapter_0100011.html.

In Cisco Unified Communications Manager (CUCM) 9.1, a hunt list is a list of line groups that are searched sequentially to find an available member to receive a call. Queuing-enabled hunt lists allow calls to be queued if all available members are busy.

When a hunt member is part of a queuing-enabled hunt list, and a call is queued for the member, the behavior of the member when they do not answer the call depends on the settings configured in CUCM.

The question asks which statement about the behavior of a hunt member who does not answer a call in a queuing-enabled hunt list is true. Let's examine each answer choice:

A. The hunt member is logged off automatically and must press HLOG to log back in. This statement is incorrect. The HLOG softkey is used to log in or out of hunt groups, but it does not automatically log a member out when they do not answer a call in a queuing-enabled hunt list.

B. The hunt member remains logged in if Automatically Logout Hunt Member on No Answer is not selected in Cisco Unified Communications Manager Service Parameters. This statement is partially correct. If the Automatically Logout Hunt Member on No Answer setting is not selected in the Cisco Unified Communications Manager Service Parameters, the hunt member will remain logged in even if they do not answer a queued call. However, if this setting is selected, the member will be logged out automatically.

C. The hunt member is logged off automatically and must manually reset the phone to log back in. This statement is incorrect. A hunt member who does not answer a queued call will not be logged off automatically, and they do not need to manually reset their phone to log back in.

D. The hunt member is logged off if Automatically Logout Hunt Member on No Answer is selected on the Line Group configuration page. This statement is partially correct. If the Automatically Logout Hunt Member on No Answer setting is selected on the Line Group configuration page, the hunt member will be logged out automatically if they do not answer a queued call. However, if this setting is not selected, the member will remain logged in.

E. The hunt member remains logged in if Automatically Logout Hunt Member on No Answer is not selected in Hunt Pilot configuration page. This statement is partially correct. If the Automatically Logout Hunt Member on No Answer setting is not selected in the Hunt Pilot configuration page, the hunt member will remain logged in even if they do not answer a queued call. However, if this setting is selected, the member will be logged out automatically.

In conclusion, the correct answer is B (The hunt member remains logged in if Automatically Logout Hunt Member on No Answer is not selected in Cisco Unified Communications Manager Service Parameters).