Message-Handling Behavior for Outlook Users without ViewMail

C.

Cisco unity here acts as an IMAP server for the outlook user who dont have view mail installed so user send their request as an IMAP client and unity will revert back with email and wav file attached to play.

Cisco Unity Connection Single Inbox is a feature that allows users to access their voicemail messages and emails from a single mailbox in Microsoft Outlook. This feature works by integrating the Cisco Unity Connection voicemail system with Microsoft Exchange, which allows users to see their voicemail messages alongside their emails in the same folder.

When a user receives a voicemail message in Cisco Unity Connection, the message is converted into an email message and sent to the user's Exchange mailbox. The email message contains a WAV file attachment of the voicemail message, as well as information about the caller, the time and date of the message, and any other relevant details.

If the user has the ViewMail for Outlook plugin installed, they can play the voicemail message directly within Outlook, using their computer's speakers or headset. If the user does not have the ViewMail for Outlook plugin installed, they can still access the voicemail message by opening the email message and playing the WAV file attachment in a separate media player.

To answer the question directly, the message-handling behavior that describes how Cisco Unity Connection Single Inbox works for Outlook users who do not have ViewMail installed is:

C. Cisco Unity Connection voice messages are treated as emails with a WAV file attachment.

This means that when a user receives a voicemail message in Cisco Unity Connection, it is converted into an email message and sent to their Exchange mailbox, just like with ViewMail installed. However, without the ViewMail plugin, the user cannot play the voicemail message directly within Outlook and must instead open the email message and play the WAV file attachment in a separate media player.