Single Inbox Configuration: Handling Email Messages in Voice Outbox Folder

Voice Outbox Folder Behavior in Single Inbox Configuration

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Question

When Single Inbox is configured, what will happen to an email message that was moved from any Outlook folder to the Voice Outbox folder?

Answers

Explanations

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A. B. C. D. E.

D.

Voice messages queue for delivery in the Voice Outbox folder that is why it shows in Deleted Items folder.

Single Inbox is a feature that allows users to receive their voice messages and email messages in a single inbox. It works by synchronizing the message stores of Cisco Unity Connection and Microsoft Exchange, so that when a user receives a voice message or an email message, it is stored in both places.

When Single Inbox is configured, and an email message is moved from any Outlook folder to the Voice Outbox folder, the email message will be delivered to Cisco Unity Connection. This is because the Voice Outbox folder is the designated folder for sending voice messages, and when an email message is moved there, it is treated as a voice message.

Once the email message is delivered to Cisco Unity Connection, it will be processed according to the user's preferences. For example, if the user has set up call transfer rules, the email message may be forwarded to another user or to a phone number. Alternatively, the user may choose to listen to the message through the phone or through the Cisco Unity Connection web interface.

In summary, when Single Inbox is configured, an email message that is moved from any Outlook folder to the Voice Outbox folder will be delivered to Cisco Unity Connection, where it will be processed according to the user's preferences. Option A is therefore the correct answer.