A queued call has reached the maximum wait time configured for a Cisco Unified Communications Manager native call queue.
Which statement about what happens to this queued call is true?
Click on the arrows to vote for the correct answer
A. B. C. D. E.B.
There are three main scenarios where alternate numbers are used: -> When queue is full -> When maximum wait time is met -> When no hunt members are logged in or registered When queue is full - Call Queuing allows up to 100 callers to be queued per hunt pilot (the maximum number of callers allowed in queue on a hunt pilot page)
Once this limit for new callers been reached on a particular hunt pilot, subsequent calls can be routed to an alternate number.
This alternate number can be configured through the Hunt Pilot configuration page (through the "Destination When Queue is Full" settings)
When maximum wait time is met - Each caller can be queued for up to 3600 seconds per hunt pilot (the maximum wait time in queue)
Once this limit is reached, that caller is routed to an alternate number.
This alternate number can be configured through the Hunt Pilot configuration page (through the "Maximum wait time in queue" settings)
When no hunt members are logged in or registered In a scenario where none of the members of the hunt pilot are available or registered at the time of the call, hunt pilot configuration provides an alternate number field (through the "When no hunt members are logged in or registered" settings) where calls can be routed.
For Call Queuing, a hunt pilot member is considered available if that member has both deactivated do not disturb (DND) and logged into the hunt group.
In all other cases, the line member is considered unavailable or logged off.
References: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90/ CUCM_BK_CEF0C471_00_cucm-features-and-services-guide_chapter_0111.html.
When a queued call reaches the maximum wait time configured for a Cisco Unified Communications Manager native call queue, it triggers a specific behavior, depending on how the call queue is configured. Here's a detailed explanation of each possible answer:
A. Calls are handled according to the Forward Hunt No Answer settings on the Hunt Pilot configuration page.
If this option is selected, the system forwards the call to the next available hunt group member or a voicemail system if none are available. This behavior is based on the Forward Hunt No Answer settings on the Hunt Pilot configuration page.
B. Calls are handled according to the When Maximum Wait Time Is Met settings on the Hunt Pilot Configuration page.
If this option is selected, the system performs a specified action, such as playing a recorded message or routing the call to a different queue or hunt group, when the maximum wait time for the call is reached. This behavior is based on the When Maximum Wait Time Is Met settings on the Hunt Pilot Configuration page.
C. Calls are handled according to the When Maximum Wait Time Is Met settings in Cisco Unified Communications Manager Service Parameters.
If this option is selected, the system performs a specified action, such as playing a recorded message or routing the call to a different queue or hunt group, when the maximum wait time for the call is reached. This behavior is based on the When Maximum Wait Time Is Met settings in Cisco Unified Communications Manager Service Parameters.
D. Calls are handled according to the Not Available Hunt Option settings on the Line Group Configuration page.
If this option is selected, the system forwards the call to the next available hunt group member or a voicemail system if none are available. This behavior is based on the Not Available Hunt Option settings on the Line Group Configuration page.
E. Calls are handled according to the When Queue Is Full settings on the Hunt Pilot Configuration page.
If this option is selected, the system performs a specified action, such as playing a recorded message or routing the call to a different queue or hunt group, when the maximum number of calls that the queue can hold is reached. This behavior is based on the When Queue Is Full settings on the Hunt Pilot Configuration page.
Therefore, the correct answer depends on how the call queue is configured.