Resolve Monitoring Issue with UCCX Administration Steps
Question
A UCCX manager is monitoring several groups and has added a new team for the finance department.
The manager can monitor all team members except those that have just been in the finance department.
Which UCCX administration steps can resolve the issue?
Answers
Explanations
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A. B. C. D. E. F.Explanation.
The issue described in the question is that a UCCX manager is unable to monitor team members who have just joined the finance department. To resolve this issue, the following UCCX administration steps can be taken:
Option A: Subsystem > Team > Assign Supervisor and Contact Service Queue This option allows the UCCX manager to assign a supervisor to the new finance department team and also assign a contact service queue. However, it may not necessarily resolve the issue of the UCCX manager not being able to monitor team members who have just joined the finance department.
Option B: Wizards > RmCm Wizards > Modify Existing Service Queue This option allows the UCCX manager to modify an existing service queue. However, it may not necessarily resolve the issue of the UCCX manager not being able to monitor team members who have just joined the finance department.
Option C: Tools > User Management > Supervisor Capability View This option allows the UCCX manager to view and modify the capabilities of supervisors, including the ability to monitor team members. It is possible that the UCCX manager can use this option to grant themselves the necessary permissions to monitor the new team members in the finance department.
Option D: Subsystem > RmCm > Resources This option allows the UCCX manager to add, modify or remove resources. However, it may not necessarily resolve the issue of the UCCX manager not being able to monitor team members who have just joined the finance department.
Option E: Tools > User Management > Agent Capability View This option allows the UCCX manager to view and modify the capabilities of agents, including the ability to be monitored by supervisors. It is possible that the UCCX manager can use this option to grant the necessary permissions to the new team members in the finance department.
Option F: Subsystem > RmCm > Contact Service Queue This option allows the UCCX manager to view and modify the contact service queues. However, it may not necessarily resolve the issue of the UCCX manager not being able to monitor team members who have just joined the finance department.
Therefore, the most appropriate option to resolve the issue described in the question would be option C (Tools > User Management > Supervisor Capability View) or option E (Tools > User Management > Agent Capability View), depending on whether the necessary permissions need to be granted to the UCCX manager or to the new team members in the finance department.
