Multiple Jabber for Windows users are having problems logging into the voicemail server.
The Cisco Unity Connection administrator has reset the password and emailed them the new credentials, as well as the instructions about how to reset them in Jabber.
The users cannot see the Phone Accounts tab under Jabber settings to complete the instructions.
Which two steps resolve this issue? (Choose two.)
Click on the arrows to vote for the correct answer
A. B. C. D. E.AB.
The issue described in the question indicates that multiple Jabber for Windows users are unable to access the Phone Accounts tab under Jabber settings to complete the instructions for resetting their voicemail passwords. To resolve this issue, two of the following steps should be taken:
A. In the Cisco Unified CM Jabber Service Profile, change the Credentials source for voicemail service to "not set": This option can resolve the issue if the Jabber Service Profile is configured to use a different source for voicemail credentials, such as LDAP or Active Directory, instead of Cisco Unity Connection. By changing the Credentials source to "not set," Jabber will use the default source, which is Cisco Unity Connection.
B. In Cisco Unified CM, create a MailStore service and assign it to the Jabber Service Profile as Primary: This option can resolve the issue if the MailStore service is not configured correctly in Cisco Unified CM. The MailStore service provides access to voicemail messages, and if it is not configured properly, users may not be able to access their voicemail accounts. By creating a MailStore service and assigning it to the Jabber Service Profile as Primary, users will be able to access their voicemail accounts and reset their passwords.
C. In the IM&P server CCMCIP Profile, uncheck the "Make this the default CCMCIP Profile for the system": This option is not relevant to the issue described in the question. CCMCIP ( Cisco CallManager CTI Protocol) Profile is used for CTI (Computer Telephony Integration) applications, such as Cisco Jabber, to communicate with Cisco Unified CM.
D. In the IM&P server Enterprise Parameters Configuration, enable the Phone Personalization parameter: This option is not relevant to the issue described in the question. Phone Personalization parameter enables users to customize the appearance and behavior of their phone, such as ringtone and wallpaper, but it does not affect the ability to access the Phone Accounts tab in Jabber settings.
E. In the Cisco Unified CM Jabber Service Profile, uncheck "Make this the default service profile for the system": This option is not relevant to the issue described in the question. Making the Jabber Service Profile the default for the system only affects the default service profile that is used when no other service profile is specified.
Therefore, the correct options to resolve the issue are A and B.