Cisco Unity Express Application Triggers: SIP and Voicemail

SIP and Voicemail

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In addition to SIP triggers, which two trigger types can invoke applications on Cisco Unity Express? (Choose two.)

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Reference:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/rel7_0/administrator /ivr/cueivradmin/httptrig.html Or - http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/gu ide/vmadmin_book/syscmp.html#wp1126512

Cisco Unity Express is an integrated messaging solution that provides voicemail, auto attendant, and interactive voice response (IVR) services to small and medium-sized businesses. Cisco Unity Express can invoke applications using different trigger types to provide additional functionality and features to its users.

The trigger types that can invoke applications on Cisco Unity Express are as follows:

  1. SIP Triggers: SIP Triggers are used to receive incoming calls and invoke an application in response to the call. For example, a SIP trigger can invoke an IVR application that prompts the caller to enter a number to reach a specific department or employee.

  2. HTTP Triggers: HTTP Triggers can invoke applications on Cisco Unity Express by sending HTTP requests to the system. For example, an HTTP trigger can be used to initiate a call from a web-based application.

  3. IMAP Triggers: IMAP Triggers can invoke applications on Cisco Unity Express by sending an email to a specific mailbox. For example, an IMAP trigger can be used to forward a voicemail message to an email account.

  4. VoiceView Triggers: VoiceView Triggers can invoke applications on Cisco Unity Express by using the VoiceView feature to access voicemail messages through a web browser. For example, a VoiceView trigger can be used to forward a voicemail message to another mailbox.

  5. JTAPI Triggers: JTAPI Triggers can invoke applications on Cisco Unity Express by using the JTAPI (Java Telephony Application Programming Interface) protocol to control the system's call processing. For example, a JTAPI trigger can be used to monitor the system's call queue and invoke an application when a call is waiting too long.

  6. Cisco Unified CM Telephony Triggers: Cisco Unified CM Telephony Triggers can invoke applications on Cisco Unity Express by using the Cisco Unified Communications Manager (CUCM) to control the system's call processing. For example, a CUCM trigger can be used to transfer a call to an IVR application on Cisco Unity Express.

  7. Voicemail Triggers: Voicemail Triggers can invoke applications on Cisco Unity Express by using the voicemail feature to access messages. For example, a voicemail trigger can be used to forward a message to another mailbox.

Therefore, the two trigger types, in addition to SIP triggers, that can invoke applications on Cisco Unity Express are HTTP triggers and IMAP triggers.