Users report that they are unable to control their Cisco 6941 desk phone from their Jabber client, but the Jabber client works as a soft phone.
Which two configuration changes allow this? (Choose two)
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A. B. C. D. E.AE.
The issue described in the question is related to the inability of users to control their Cisco 6941 desk phone from their Jabber client, despite the Jabber client working as a soft phone. This implies that there is a configuration issue that needs to be resolved.
The two configuration changes that can potentially resolve this issue are as follows:
A. Assign group "Standard CTI Allow Control of Phones supporting Connected Xfer and Conf" to the user.
This configuration change allows the user to control the desk phone from the Jabber client by enabling the CTI (Computer Telephony Integration) function. The "Standard CTI Allow Control of Phones supporting Connected Xfer and Conf" user group provides the necessary permissions to control the phone.
B. Set the End User page to the Primary Extension on the desk phone.
This configuration change allows the Jabber client to recognize and control the desk phone by associating the phone's primary extension with the user's end-user page. The end-user page contains the user's personal and phone settings.
The other options presented in the answer choices are not relevant to this specific issue. Setting the Owner User ID on the desk phone is not relevant as it does not impact the ability to control the phone from Jabber. Assigning the "Standard CTI Enabled User Group" or "Standard CTI Allow Control of Phones Supporting Rollover Mode" groups to the user is also not relevant to this issue as they do not provide the necessary permissions for CTI control of the phone from Jabber.
In summary, the two configuration changes that can resolve the issue of users being unable to control their Cisco 6941 desk phone from their Jabber client are assigning the "Standard CTI Allow Control of Phones supporting Connected Xfer and Conf" group to the user and setting the End User page to the Primary Extension on the desk phone.