Cisco Unified Contact Center Express Data Store

User Scripts, Grammars, and Documents

Prev Question Next Question


Which Cisco Unified Contact Center Express data store contains user scripts, grammars, and documents?



Click on the arrows to vote for the correct answer

A. B. C. D. E.


Unified CCX applications might use auxiliary files that interact with callers, such as scripts, pre-recorded prompts, grammars, and custom Java classes.

Depending on each implementation, Unified CCX applications use some or all of the following file types.

The Unified CCX Server's local disk prompt, grammar, and document files are synchronized with the central repository during Unified CCX engine startup and during run-time when the Repository datastore is modified.

The correct answer is E. script data store.

Cisco Unified Contact Center Express (UCCX) is a customer interaction solution designed for small to medium-sized businesses. It offers a range of features to manage customer interactions, including call routing, self-service options, and agent desktop interfaces.

In UCCX, user scripts, grammars, and documents are stored in the Script Data Store. This data store is used to manage the scripts and other resources that are used to implement the call handling logic in the UCCX application.

User scripts are used to define the call flow, determine the options that are presented to the caller, and specify the actions that are taken by the system in response to caller input. Grammars are used to define the speech recognition rules that are used to interpret caller input. Documents are used to provide information to the caller or to the agent.

The Script Data Store is a repository that is used to store and manage all of these resources. It is accessed through the UCCX Administration interface, which provides a range of tools for creating, modifying, and managing scripts, grammars, and documents.

In summary, the correct answer is E. script data store, which is used to store user scripts, grammars, and documents in Cisco Unified Contact Center Express.