Auto Call Pickup Enabled Softkeys

AB.

Pickup softkey is used to receive a call that is ringing in another phone within the same pickup group and Gpickupsoftkey is used to receive calls that are ringing but that phone is another pickup group.

The "Auto Call Pickup Enabled" service parameter in Cisco Unified Communications Manager allows users to automatically answer incoming calls on their phone or on a group of phones. When this feature is enabled, users can use specific softkeys on their IP phones to answer incoming calls. The softkeys that allow users to connect to an incoming call are as follows:

A. Pickup: The Pickup softkey allows a user to answer a call that is ringing on another phone in their pickup group. To use this feature, the user needs to be a member of the same pickup group as the ringing phone.

B. Gpickup: The Gpickup softkey allows a user to answer a call that is ringing on another phone in their group pickup list. The group pickup list is a configured list of phones that are eligible to receive calls from this feature.

C. CallBack: The CallBack softkey allows a user to receive a callback notification when a busy or unanswered extension becomes available. This feature allows the user to avoid continuously trying to reach a busy or unanswered extension.

D. Select: The Select softkey allows a user to select a line or call from a list of active calls or lines on their phone.

E. Join: The Join softkey allows a user to join two active calls on their phone into a three-way conference call.

Therefore, the two softkeys that allow users to connect to an incoming call when the "Auto Call Pickup Enabled" service parameter is selected are A. Pickup and B. Gpickup.