Question 209 of 490 from exam 400-051: CCIE Collaboration

Question 209 of 490 from exam 400-051: CCIE Collaboration


Which three Cisco Unity Connection call handler greetings can be overridden by the internal greeting? (Choose three.)



A. B. C. D. E. F.


This greeting overrides the Standard, Closed, and Holiday greetings but only for internal callers or users defined in Cisco Unity Connection because the mentioned three greetings are defined for externals users.

Cisco Unity Connection allows users to create Call Handlers, which are virtual objects that answer calls and handle them according to a set of rules defined by the administrator. When a call is directed to a Call Handler, a greeting is played to the caller, and then the caller is either directed to another Call Handler or sent to voicemail.

Cisco Unity Connection allows for various types of greetings to be used, including Standard, Alternate, Busy, Closed, Error, and Holiday greetings. These greetings can be recorded by the user or administrator and can be customized to suit the needs of the organization.

The Internal greeting is a special greeting that is used when the caller is within the organization and has already been authenticated. This greeting can be used to provide additional information or to override the default greeting that is played to external callers.

Of the six types of greetings mentioned earlier, the three that can be overridden by the Internal greeting are:

  • Holiday: This greeting is used when the organization is closed for a holiday.
  • Alternate: This greeting is used when the user is unavailable or when an alternate greeting is needed.
  • Error: This greeting is used when there is a system error or when a Call Handler is not configured correctly.

The other three greetings, Standard, Busy, and Closed, cannot be overridden by the Internal greeting.

It is important to note that the Internal greeting can only be heard by authenticated users within the organization and is not played to external callers. This allows for additional security and privacy for internal communication.