Granting User Rights to Change Caller Input Option 0 in Cisco Unity Connection
Question
A Cisco Unity Connection administrator receives a request from a user who wants the ability to change the caller input option 0 in their voicemail box as needed without calling for support.
How does the administrator grant these rights to the user?
Answers
Explanations
Click on the arrows to vote for the correct answer
A. B. C. D. E.A.
The question pertains to granting a Cisco Unity Connection user the ability to change the caller input option 0 in their voicemail box without requiring support.
Caller input option 0 is typically used to provide callers with the ability to reach a live person or another extension. By default, this option is set to transfer the call to the operator extension. However, if a user wants to change the destination number for this option, they will require administrative privileges or another mechanism that grants them the necessary access.
Let's now look at the given answer options and understand which one would allow the user to change their caller input option 0:
Option A suggests setting the caller input to "Transfer to alternate contact number" and allowing the user to log into their voicemail account through the Telephone User Interface (TUI) to set their alternate contact number. This option allows the user to modify their caller input option 0 by changing the alternate contact number, but they would not have control over the caller input option 0 itself. Therefore, this option is not correct.
Option B suggests a similar approach to Option A, but instead of using the TUI, it proposes using the Cisco Personal Communications Assistant (PCA) webpage to modify the alternate contact number. This option allows the user to modify their caller input option 0 by changing the alternate contact number, but they would not have control over the caller input option 0 itself. Therefore, this option is also not correct.
Option C suggests creating a new call handler and making the user an owner of that call handler. The user could then control the destination of the call handler by logging into the call handler via greetings administrator. While this option would allow the user to modify their caller input option 0, it requires creating a new call handler, which may not be necessary. Therefore, this option is not the best solution.
Option D suggests informing the user that this feature is a built-in option in the Cisco PCA webpage under caller input. However, this option is incorrect as caller input option 0 is not a configurable option for the user via the PCA webpage.
Option E suggests informing the user that this feature is a built-in option in the TUI under personal settings. This option is the most appropriate solution as it allows the user to modify their caller input option 0 by changing the destination number itself, which is exactly what the user requested.
In summary, the correct answer is option E, and the user can modify their caller input option 0 by logging into their voicemail account via the TUI and accessing the personal settings.
