A Cisco Unified Contact Center Express manager wants to add database integration to the self-service interactive voice response application.
Which four types of licensing and database servers support this requirement? (Choose four.)
In order to add database integration to a self-service interactive voice response (IVR) application in Cisco Unified Contact Center Express (UCCX), certain licensing and database server requirements must be met.
Licensing Requirements: UCCX is available in four different license levels: Standard, Enhanced, Premium, and UCCX High Availability. For the given requirement, the server must have either Enhanced or Premium licensing.
Database Server Requirements: The database server used for UCCX must be compatible with UCCX and meet the following requirements:
C. Sybase Adaptive Server: This is a database server that can be used with UCCX. Sybase Adaptive Server is a high-performance database server that supports a variety of enterprise applications.
D. Oracle: UCCX supports Oracle database server versions 10g, 11g, and 12c. Oracle is a popular enterprise-level database server used by many organizations.
E. Postgress SQL: UCCX supports PostgresSQL version 9.5. PostgresSQL is a powerful open-source database server that is widely used in the industry.
F. SAP SQL Server: This is not a valid option as there is no such database called SAP SQL Server.
G. Microsoft SQL Server: UCCX supports Microsoft SQL Server versions 2008 R2, 2012, 2014, and 2016. Microsoft SQL Server is a widely used database server for enterprise applications.
H. Standard Licensing: This is not a valid option as the server must have either Enhanced or Premium licensing.
In summary, for the given requirement of adding database integration to a self-service IVR application in UCCX, the server must have either Enhanced or Premium licensing, and the database server can be either Sybase Adaptive Server, Oracle, Postgress SQL, or Microsoft SQL Server.