A Cisco Unified Contact Center Express manager wants to add database integration to the selfservice interactive voice response application.
Which four types of licensing and database servers support this requirement? (Choose four.)
Click on the arrows to vote for the correct answer
A. B. C. D. E. F. G.BCDG.
In order to add database integration to the self-service interactive voice response application on Cisco Unified Contact Center Express, you will need specific licensing and database servers that are compatible with this requirement. Here is a breakdown of the options provided in the exam question:
A. Enhanced licensing: This type of licensing provides access to advanced features and functions in the Cisco Unified Contact Center Express system, including database integration. Therefore, selecting this option would support the requirement for database integration.
B. Premium licensing: This type of licensing provides access to all features and functions in the Cisco Unified Contact Center Express system, including database integration. Therefore, selecting this option would also support the requirement for database integration.
C. Sybase Adaptive Server: This is a relational database management system that is not officially supported by Cisco for use with the Unified Contact Center Express system. Therefore, selecting this option would not support the requirement for database integration.
D. Oracle: This is a relational database management system that is officially supported by Cisco for use with the Unified Contact Center Express system. Therefore, selecting this option would support the requirement for database integration.
E. Postgres SQL: This is a relational database management system that is not officially supported by Cisco for use with the Unified Contact Center Express system. Therefore, selecting this option would not support the requirement for database integration.
F. SAP SQL server: This is a relational database management system that is not officially supported by Cisco for use with the Unified Contact Center Express system. Therefore, selecting this option would not support the requirement for database integration.
G. Microsoft SQL server: This is a relational database management system that is officially supported by Cisco for use with the Unified Contact Center Express system. Therefore, selecting this option would support the requirement for database integration.
H. Standard licensing: This type of licensing provides basic features and functions in the Cisco Unified Contact Center Express system, but does not include database integration. Therefore, selecting this option would not support the requirement for database integration.
In summary, to support the requirement for database integration in the self-service interactive voice response application on Cisco Unified Contact Center Express, you would need either enhanced or premium licensing and a compatible database server, such as Oracle or Microsoft SQL server.