Resolve Delayed Call Processing in Cisco Connection Extension Greeting

C.

Sure, I can provide a detailed explanation of each answer option and help you understand which one is the correct solution to the problem reported by callers.

The issue reported by callers is that the Cisco Unity Connection system does not process the call immediately after they press a single key to be transferred to a specific extension during a Cisco Connection extension greeting. Therefore, the solution should address this delay and allow the system to process the call more quickly.

Let's go through each answer option and see how it addresses the reported issue:

A. Reduce Caller Input timeout in Cisco Unity Connection Service Parameters.

This option suggests reducing the timeout for caller input in the Cisco Unity Connection Service Parameters. The timeout determines how long the system waits for additional input from the caller before processing the input. However, reducing the timeout may not resolve the issue reported by callers because the system is not waiting for additional input but rather not processing the input immediately.

B. Lower the timer Wait for Additional Digits on the Caller input page.

This option suggests lowering the timer for waiting for additional digits on the caller input page. The timer determines how long the system waits for additional digits before processing the input. However, this option is similar to option A and may not resolve the issue because the system is not waiting for additional digits.

C. Enable Ignore Additional Input on the Edit Caller input page for the selected key.

This option suggests enabling the "Ignore Additional Input" feature on the Edit Caller input page for the selected key. This feature allows the system to ignore any additional input received after the caller presses the designated key for transferring to a specific extension. Enabling this feature may resolve the reported issue because it eliminates the need for the system to process any additional input and transfers the caller directly to the desired extension.

D. Enable Prepend Digits to Dialed Extensions and configure complete extension number on the Edit Caller input page for the selected key.

This option suggests enabling the "Prepend Digits to Dialed Extensions" feature and configuring the complete extension number on the Edit Caller input page for the selected key. This feature allows the system to add a specific prefix or digits before the dialed extension number when the caller presses the designated key. However, this option may not resolve the reported issue because the system is not failing to dial the extension but rather not processing the input immediately.

E. Reduce Caller input timeout in Cisco Unity Connection Enterprise Parameters.

This option suggests reducing the timeout for caller input in the Cisco Unity Connection Enterprise Parameters. Similar to option A, this option may not resolve the reported issue because the system is not waiting for additional input but rather not processing the input immediately.

In summary, the correct option to resolve the issue reported by callers is C. By enabling the "Ignore Additional Input" feature on the Edit Caller input page for the selected key, the system will transfer the caller directly to the desired extension without processing any additional input, eliminating the delay reported by callers.