A user has reported that when trying to access Visual Voicemail the following error is received "Unable to open application.
Please try again later.
If it continues to fail contact your administrator"
The collaboration engineer is working on the problem found on the following phone logs: CVMInstallerModule STATUS_install_cancelled STATUS_INSTALL)_ERROR [thread=installer MQThread][class=cip midp midletsuite installerModule][function=update status] Midlet install Canceled/ ERROR...visual - Voicemail - How can this issue be resolved?
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A. B. C. D.B.
The error message "Unable to open application. Please try again later. If it continues to fail contact your administrator" indicates that there is a problem with accessing the Visual Voicemail application. The phone logs show that the Midlet install was canceled or encountered an error during installation. To resolve this issue, one of the following solutions should be tried:
A. Replace the server name with the server IP on the service URL field This solution involves replacing the server name with the server IP on the service URL field. This can help to resolve any issues with name resolution or DNS configuration. It is possible that the phone is unable to resolve the server name, which is preventing the Visual Voicemail application from opening.
B. Eliminate the space in the service Name field This solution involves eliminating any spaces in the service name field. It is possible that the space in the service name is causing an issue with the application installation or opening.
C. Configure DNS on phone configuration so it can resolve server name This solution involves configuring DNS on the phone configuration so that it can resolve the server name. This can help to resolve any issues with name resolution or DNS configuration. It is possible that the phone is unable to resolve the server name, which is preventing the Visual Voicemail application from opening.
D. Check the Enable checkbox on IP phone service configuration This solution involves checking the enable checkbox on the IP phone service configuration. It is possible that the IP phone service is not enabled, which is preventing the Visual Voicemail application from opening.
In conclusion, the possible solutions to resolve the issue with Visual Voicemail include replacing the server name with the server IP on the service URL field, eliminating the space in the service name field, configuring DNS on the phone configuration so it can resolve the server name, or checking the enable checkbox on the IP phone service configuration. These solutions can help to resolve any issues with name resolution, DNS configuration, or service enablement, which are preventing the Visual Voicemail application from opening.