CompTIA Project+ Exam: PK0-004 | Escalating Task Completion Issues

Evidence for Escalating Task Completion Issues

Question

A team member was assigned a new task during a meeting.

The team member did not complete the task by the end of the phase, and the PM is looking for evidence to escalate the issue.

Which of the following documents could help in this situation?

Answers

Explanations

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A. B. C. D.

A.

The document that could help in this situation is the Issue log (option A).

The Issue log is a document that is used to capture and track all issues that arise during the project. An issue is any event or circumstance that impacts the project negatively, such as a missed deadline or incomplete task. The Issue log captures the details of the issue, including the description, the impact on the project, the severity, the priority, and the status.

In this situation, the team member was assigned a new task during a meeting but did not complete it by the end of the phase. This constitutes an issue, and the PM needs to escalate the issue. The Issue log can help in this situation by providing evidence of the issue, including the details of the task, the deadline, and the status. The PM can use this information to escalate the issue to the appropriate stakeholders and to determine the appropriate corrective actions to take.

The other options provided in the answer choices are not as relevant to this situation:

  • Action items (option B) are tasks that are assigned to team members during a meeting. They are typically captured in meeting minutes or in a separate Action Items document. While the team member's incomplete task could be considered an action item, the Action Items document would not provide the level of detail necessary to escalate the issue.

  • Dashboard information (option C) is a high-level view of project progress, typically displayed on a dashboard or in a project management tool. While dashboard information can provide a quick overview of project status, it would not provide the level of detail necessary to escalate the issue.

  • The Communication plan (option D) is a document that outlines the communication strategy for the project, including who needs to be communicated with, what information needs to be communicated, and when communication should occur. While the Communication plan is an important document for project management, it would not provide the level of detail necessary to escalate the issue.