A PM receives notification that an issue will impact a deliverable on the critical path.
The issue is logged with a unique ID and assigned to a team member; however, the team member has not addressed it after a week.
Which of the following would be the BEST approach to resolving the issue?
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A. B. C. D.B.
The BEST approach to resolving the issue in this scenario would be option C - Set a due date to resolve the issue and inform the assigned team member.
Here's why:
Firstly, it's important to note that the issue in question is impacting a deliverable on the critical path. This means that resolving the issue is critical to the success of the project, and any delay could have significant consequences.
Option A - Assign a different team member to resolve the issue before the next status meeting - may seem like a viable solution, but it's important to consider the potential impact of changing team members at this stage. The new team member may not be familiar with the issue or the work that has already been done, which could lead to further delays and complications.
Option B - Review the issue with the assigned team member to determine a due date - is a good idea, as it allows the project manager to understand the reasons why the team member has not yet addressed the issue. However, it's important to follow up with a clear due date and ensure that the team member is aware of the urgency and importance of resolving the issue.
Option D - Report the team member to a functional manager for disciplinary action - is not appropriate at this stage. It's possible that there are valid reasons why the team member has not yet addressed the issue, and jumping straight to disciplinary action could damage team morale and cause further delays.
Option C - Set a due date to resolve the issue and inform the assigned team member - is the best approach because it sets a clear deadline for resolving the issue, while also communicating the urgency and importance of the task to the team member. This approach allows the project manager to monitor progress and take further action if necessary, while also giving the team member the opportunity to address the issue and demonstrate their commitment to the project.